#CALL MICROSOFT WORD CUSTOMER SERVICE UPDATE#

Still, Microsoft believes the changes will improve the experience of people at work in a significant way by allowing them to do tasks easier and less tedious, freeing them up to be more analytical and creative. The company said it can still make “simple reasoning errors” or be “overly gullible in accepting obvious false statements from a user,” and does not fact check. Although OpenAI has made vast improvements to its latest model, GPT-4 has similar limitations to previous versions. Microsoft’s new Bing browser has already been using GPT-4, for better or worse.Ī Microsoft spokesperson said 365 users accessing the new AI tools should be reminded the technology is a work in progress and information will need to be double checked. But the update, and the moves by larger tech companies to integrate this technology, could add to challenging questions around how AI tools can upend professions, enable students to cheat, and shift our relationship with technology. OpenAI said it added more “guardrails” to keep conversations on track and has worked to make the tool less biased.

#CALL MICROSOFT WORD CUSTOMER SERVICE UPDATE#

The update has stunned many users in early tests and a company demo with its ability to draft lawsuits, pass standardized exams and build a working website from a hand-drawn sketch.

The news also comes two days after OpenAI, the company behind Microsoft’s artificial intelligence technology and the creator of ChatGPT, unveiled its next-generation model, GPT-4. Earlier this week, rival Google announced it is also bringing AI to its productivity tools, including Gmail, Sheets and Docs.ĭuring a presentation to its customers on Thursday, Microsoft outlined its road map for how it plans to bring artificial intelligence to its Microsoft 365 services, including Outlook, Teams, PowerPoint, Excel and Word. Microsoft’s announcement comes a month after it brought similar AI-powered features to Bing and amid a renewed arms race in the tech industry to develop and deploy AI tools that can change how people work, shop and create. Users can then ask Business Chat to do tasks such as write a status report by summarizing all of the documents across platforms on a certain project, and then draft an email that could be sent to their team with an update. The agent will know what’s in a user’s email and on their calendar for the day as well as the documents they’ve been working on, the presentations they’ve been making, the people they’re meeting with, and the chats happening on their Teams platform, according to the company. Microsoft is also introducing a concept called Business Chat, an agent that essentially rides along with the user as they work and tries to understand and make sense of their Microsoft 365 data.

With the new features, users will be able to transcribe meeting notes during a Skype call, summarize long email threads to quickly draft suggested replies, request to create a specific chart in Excel, and turn a Word document into a PowerPoint presentation in seconds. 5 jaw-dropping things GPT-4 can do that ChatGPT couldn't

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